Reference

How jomwin77 Handles Your Personal Data

Your account information stays with us — not sold, not shared without a clear reason, and always kept under your control.

No data sold to third partiesSSL-encrypted account storageYou can request your data anytimeCookie controls in account settingsContact us to update or remove records
Explore the Lobby Read FAQ
jomwin77 How jomwin77 Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you want to see what data we hold on your account, ask us to correct something, or request that we delete a record, reach out through any of the channels below. We respond to data requests through the same path you use to get account help — no separate form, no separate queue.

Live Chat Start a chat from your account dashboard and ask for a data request. Our team will confirm your identity and respond in the same session where possible.
Email Support Send your data request or privacy question to our support address. Include your registered account email so we can match your record and respond promptly.
Account Settings Some data — like your contact number or preferred payment method — can be updated directly in your account profile without contacting support at all.
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Data security is an operational decision here, not a marketing line. Every account, whether accessed from Kuala Lumpur or elsewhere in Malaysia, sits behind SSL encryption and two-factor authentication at login. We keep your records only as long as your account is active or as required to resolve any outstanding transaction — after that, data is scheduled for deletion on a rolling basis.

Encryption at Rest and in Transit

Your account data and payment reference records are encrypted both when stored on our servers and when transmitted between your device and our platform. This applies to all sessions — mobile browser or app.

Cookie Controls You Can Adjust

We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby you visit most. You can adjust cookie permissions in your account settings or through your browser at any time.

Retention and Deletion

We hold transaction logs — including GrabPay, Boost and Touch 'n Go eWallet deposit references — for the period required to verify your account history. Once that period ends, records are queued for deletion automatically.

Who Sees Your Data Inside Our Team

Access is role-based. Account support staff can see your contact details and transaction history. Payment processing staff see only what is needed to clear a deposit or verify a withdrawal. No one has blanket access.

Common Questions About Your Privacy

Below are the questions we hear most often when it comes to account data and privacy. If yours is not covered here, the live chat channel or email support can handle it directly.

We collect your name, email, contact number and the payment method you register — such as Touch 'n Go eWallet or GrabPay. Device and session data is also logged automatically when you access the platform.

Yes. Contact us via live chat or email with your registered account email address. We will verify your identity and provide a summary of the data we hold on your account, subject to what local law permits.

Send a deletion request through live chat or email. We will process it once your account has no pending transactions or disputes. Some data may be retained where required by applicable law or for fraud prevention.

We share only what each provider needs to process your transaction — typically a reference number and amount. We do not pass your full profile to payment providers, and we do not receive your wallet credentials.

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust or withdraw cookie consent at any time through your account settings or browser preferences.

Transaction logs — including deposits via Touch 'n Go eWallet, Boost and FPX — are kept for the period needed to verify your account history and meet any applicable legal requirement, then deleted on a rolling schedule.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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